Legal

Privacy Policy

We are committed to protecting your privacy. This policy explains how Rebounds Hair & Beauty Family Salon collects, uses, and safeguards your personal information.

Last Updated: April 2025 GDPR & IT Act Compliant Beeramguda, Hyderabad

Rebounds Hair & Beauty Family Salon ("we", "us", "our") operates the website www.reboundsfamilysalon.com and our physical salon at Plot No 276, RRR Complex Street 10, BN Reddy Rd, Beeramguda, Hyderabad – 500070, Telangana, India. By using our website or services, you agree to the terms of this Privacy Policy.

01 Information We Collect

When you interact with us — whether through our website, in-salon, WhatsApp, or phone — we may collect the following types of personal information:

Personal Identification Information

  • Full name, phone number, and email address
  • Date of appointment and service preferences
  • Billing information for service payments
  • Profile photos or before/after images (only with your explicit consent)

Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited and time spent on our website
  • Referral source (how you found our website)
  • Geographic location data (city/region level only)

Communication Data

  • Messages sent to us via WhatsApp, email, or contact forms
  • Feedback, reviews, and survey responses
  • Customer service interaction records

02 How We Use Your Information

We use the information we collect for the following purposes:

Appointment & Service Management

  • To confirm, reschedule, or cancel your salon appointments
  • To send appointment reminders via WhatsApp or SMS
  • To provide you with the specific services you requested
  • To maintain your service history for better personalization

Communication

  • To respond to your queries, complaints, or feedback
  • To send you promotional offers, seasonal deals, and updates (only if opted in)
  • To share important information about changes to our services or policies

Business Improvement

  • To analyse website traffic and improve user experience
  • To understand service demand and manage our team accordingly
  • To conduct internal quality reviews and training

Legal & Compliance

  • To comply with applicable Indian laws and regulations
  • To prevent fraudulent activity or misuse of our services
  • To maintain financial and transaction records as required

We will never sell your personal data to third parties, advertisers, or data brokers. Your information is used solely for the purposes described above.

03 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (navigation, form submission)
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
  • Preference Cookies: Remember your settings and preferences for a better experience
  • Marketing Cookies: Used to show relevant ads on platforms like Google and Facebook (only with consent)

Managing Cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more details, visit allaboutcookies.org.

Google Analytics

We use Google Analytics to analyse website traffic. Google Analytics collects anonymized data about your visit. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

04 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share data in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business. These include:

  • Payment processors (UPI platforms, card payment gateways)
  • Website hosting and analytics providers (Google Analytics, etc.)
  • Communication tools (WhatsApp Business, SMS services)
  • Appointment booking software providers

All third-party providers are contractually required to protect your data and use it only for the specified purpose.

Legal Requirements

We may disclose your information if required by law, court order, or government authority under Indian law, including the Information Technology Act, 2000 and its amendments.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity. You will be notified of any such change and given the option to opt out of data transfer.

05 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These include:

  • Secure HTTPS encryption on our website
  • Restricted access to personal data (only authorized personnel)
  • Regular security audits of our digital systems
  • Secure storage of physical records at our salon premises
  • Staff training on data handling and confidentiality

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us immediately at hello@reboundsfamilysalon.com if you suspect any unauthorized use of your information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Appointment data is typically retained for 3 years. You may request deletion of your data at any time (see Your Rights below).

06 Your Rights

As a customer, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Ask us to correct any inaccurate or incomplete information
  • Right to Deletion: Request erasure of your personal data (subject to legal retention requirements)
  • Right to Opt-Out: Unsubscribe from promotional communications at any time
  • Right to Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to the processing of your data for marketing purposes
  • Right to Withdraw Consent: Withdraw any previously given consent at any time

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 business days.

07 Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Instagram, Facebook, and WhatsApp. These platforms have their own privacy policies, and we have no control over their data practices.

We encourage you to review the privacy policies of any third-party sites you visit. Rebounds Hair & Beauty Family Salon is not responsible for the privacy practices or content of external websites.

08 Children's Privacy

We welcome children as clients in our family salon, with parental or guardian presence and consent. However, our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through our digital platforms.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete that information.

09 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a notice on our website homepage for significant changes
  • Notify registered customers via email or WhatsApp where appropriate

We encourage you to review this policy periodically. Your continued use of our website or services after any update constitutes acceptance of the revised policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Rebounds Hair & Beauty Family Salon

Plot No 276, RRR Complex Street 10, BN Reddy Rd,
     Beeramguda, Hyderabad – 500070, Telangana, India
091820 02929
hello@reboundsfamilysalon.com
Monday – Sunday: 9:00 AM – 10:00 PM